Brother HL-L2400D (New Launch) Automatic Duplex Laser Printer with 30 Pages Per Minute Print Speed (Best in The Category), 64 MB Memory, 250 Sheet Paper Tray, USB Connectivity, 3,000 Pages Inbox Toner

Replacement Policy – Digitechshop

Verification Process

All replacement requests will be verified by Digitechshop.
Customers must submit valid proof of the issue, such as photos, videos, or unboxing evidence, for verification.

Brand Warranty & Service

• Brand assistance for device-related or technical issues is subject to the brand’s official warranty guidelines and service policies.

• Customers are requested to contact the nearest authorized service center for further assistance.

• During on-call support, you may be asked to upload images, download a diagnostic app, or connect with the brand directly.

• Depending on your location, inspection may be carried out at your doorstep or at the nearest brand service center.

• The final resolution may take up to 7 working days.

DOA (Dead on Arrival) & Replacement

Return or replacement is only applicable if:

• The brand issues a DOA (Dead on Arrival) certificate, or

• The part is unavailable for replacement.

If neither condition is met, replacement may not be applicable.

Warranty Handling

• For products with a brand warranty, please contact the brand’s authorized service center directly.

• For products without a warranty, service and related charges (if applicable) will be as per the brand’s policy.

• On-site or off-site service charges are determined solely by the brand.

Exchange Process

If the brand approves an exchange, customers must:

• Collect the Job Sheet from the brand’s technician, and

• Share it with Digitechshop within 7 days from the delivery date to process the exchange.

Missing Parts/Accessories

For missing parts or accessories:

• Please contact the brand’s customer care directly.

• If verified by Digitechshop, we may dispatch the missing part, issue a partial refund, or provide a coupon.

Exclusions

Replacement is not applicable in the following cases:

• Correct product delivered as per order

• Customer’s change of mind or preference-based returns

• Quality or performance-related dissatisfaction (covered under brand warranty only)