Arctic Fox ProMaxe Wireless Mouse | 2400 DPI |2.4 GHz with USB Nano Receiver | High Precision Optical Tracking| for PC/Mac/Laptop – Star White

If you have the wrong product delivered:

1. Notification of Incorrect Product
If you receive a product that is different from what you ordered, please contact our customer service team within 2 days of receiving the item. Provide your order number and details about the incorrect product.

2. Return and Exchange Process
Once the wrong product is confirmed, we will provide you with instructions for returning the incorrect item. You may be asked to return the item in its original, unused condition with packaging. We will arrange for a replacement product or issue a full refund, depending on stock availability.

3. Return Shipping Costs
If the wrong product is due to an error on our part, we will cover the return shipping costs. If the error was on your end (such as ordering the wrong product), you will be responsible for return shipping.

4. Refund or Replacement
If the product you received is incorrect and you have returned it in accordance with our return policy, you can choose to receive:
-A full refund, or
-A replacement of the correct item at no additional cost to you, subject to availability.

5. Exceptions
- Custom or personalized items may not be eligible for exchange or return unless they are defective or incorrect.
- If the product was damaged during delivery, please refer to our "Damaged Goods" policy.

6. Liability
We are not liable for any costs or damages incurred by the use of the wrong product. Our liability is limited to the refund or replacement of the incorrect product.

1. Manufacturer Warranty
Certain products sold on our website may come with a manufacturer's warranty, which provides coverage for defects in materials or workmanship. The warranty period and terms are determined by the manufacturer and are independent of our store’s return or exchange policies.

2. Contacting the Manufacturer
If your product is covered under a manufacturer's warranty and you experience issues within the warranty period, you must contact the respective manufacturer directly for warranty claims, repairs, or replacements.
- The manufacturer’s contact details, including their customer service phone number, email address, and website, will be provided on the product packaging, in the product documentation, or on the manufacturer’s website.
- Please refer to the manufacturer's warranty terms for specific instructions on how to file a warranty claim.

3. Our Role
While we are not responsible for processing warranty claims for products covered by a manufacturer’s warranty, we can assist with providing the necessary information and supporting documentation (e.g., proof of purchase) if required by the manufacturer.

4. Warranty Claims Process
The manufacturer will handle all warranty claims directly. This may involve:
- Submitting a warranty claim through the manufacturer’s website or customer service,
- Providing the product and proof of purchase for inspection, and
- Following the manufacturer’s process for repair, replacement, or refund.

5. Shipping and Associated Costs
For warranty claims, the customer may be responsible for shipping the product to the manufacturer for inspection, repair, or replacement, depending on the manufacturer’s policy. In some cases, the manufacturer may cover the cost of shipping for repairs or replacements.

6. Exclusions
Please note that the manufacturer’s warranty will not cover damage caused by misuse, unauthorized repairs, accidents, or normal wear and tear. Review the manufacturer's warranty terms for a full list of exclusions.

7. Liability
Our liability is limited to the sale of the product. Any issues covered by the manufacturer's warranty must be resolved directly with the manufacturer. We are not liable for any product defects or damages beyond our return policy for non-warranty items.

1. Definition of Refurbished Products
Refurbished products are items that have been returned, inspected, tested, and restored to full functionality by the manufacturer or a certified refurbisher. These products may have minor cosmetic imperfections but are fully functional and meet quality standards.

2. Warranty on Refurbished Products
All refurbished equipment sold on our platform comes with a 6-month warranty from the date of delivery. The warranty covers defects in materials or workmanship but does not cover damage caused by misuse, accidents, or unauthorized repairs. Please refer to the specific warranty documentation provided with your refurbished product for full details.

3. Condition of Refurbished Products
Refurbished products may have signs of previous use, such as scratches, dents, or other cosmetic imperfections. These products are tested for functionality and restored to meet our standards, but may not be in "like-new" condition.

4. Return and Refund Policy
- Return: Refurbished products can be returned within 7 days from the date of delivery, provided they are in the same condition as when received, including original packaging and accessories.
- Refund: If the product is returned within the eligible return period, a full refund will be issued, minus any return shipping fees (if applicable).
- Exclusions: Refurbished products are not eligible for return or refund if the product has been damaged due to misuse, abuse, or any unauthorized alterations.

5. Shipping and Handling of Refurbished Products
All refurbished products will be carefully packaged for shipment to ensure safe delivery. Shipping costs for refurbished products are [insert your shipping policy, e.g., covered by the customer, free, etc.].

6. Manufacturer's Warranty
Refurbished equipment is covered by a 6-month manufacturer’s warranty. Please refer to the manufacturer’s warranty documentation provided with your product for further details on coverage and claim procedures.

7. Liability
Our liability for refurbished products is limited to the repair, replacement, or refund of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use of the refurbished product.

8. Customer Support
For any issues with refurbished products, our customer support team is available to assist you. In cases of warranty claims or malfunction, we may direct you to the manufacturer for service or repair, depending on the nature of the issue.